The Definitive Contact List to Fix False Positive Virus Malware Scans

- - May 05,2020

We got this amazing email from VirusTotal which should be super helpful. If your website shows up as flagged with malware and you believe it’s a “false positive” then the information below will help you get your site unflagged. VirusTotal is a malware scanning service aggregator that only aggregates data from a variety of vendors. One of our clients uses VirusTotal to monitor his website.Below are the steps to take if you think you have a false positive report.

  1. If the false positive is for a File or a URL try re-scanning first. Domain reports by definition don’t produce verdicts, just show relationships and no historic data from there will be removed.
  2. If the false positive persists please reach out to the vendor that is producing it and provide a link to the Virustotal report where your domain was flagged. List of vendor contacts can be found at the table below.
  3. VirusTotal says that it will cache some URL results. If vendors have confirmed removal but a URL is still detecting, please reach out to them along with evidence that the vendor has removed your URL from the blacklist, and they may be able to speed up propagation of clearing your website.

Below is a list of vendor contacts that may help:

ENGINE Contact
360 [email protected]
AegisLab [email protected]
Agnitum [email protected]
Ahnlab [email protected], [email protected]
Alibaba [email protected]
Alyac (Estsoft) [email protected]
Antivir [email protected], [email protected], [email protected]
Antiy [email protected]
Avast [email protected]
AVG http://www.avg.com/submit-sample

http://www.avg.com/us-en/whitelist

Babable [email protected]
Baidu [email protected], [email protected]
BitDefender [email protected]
Bkav [email protected], [email protected]
ByteHero [email protected]
Certego https://www.certego.net/en/contatti/
ClamAV http://www.clamav.net/reports/fp
Clean-MX [email protected]
CMC [email protected], [email protected]
Comodo [email protected]
CrowdStrike [email protected]
Cybereason [email protected]
Cylance [email protected]
CyRadar [email protected]
DNS8 [email protected]
DrWeb: [email protected]
eGambit (Tehtris) https://tehtris.com/egambit_fp.php

[email protected]

Emsisoft [email protected] or [email protected] (false positives)

https://www.emsisoft.com/en/support/contact/

Endgame [email protected]
ESET https://support.eset.com/kb141/?page=content&id=SOLN141
F-Prot [email protected]
F-Secure [email protected], [email protected]
Forcepoint (websense) [email protected]
Fortinet [email protected]
GData https://www.gdatasoftware.com/faq/consumer/submit-a-suspicious-file-app-or-url
Hacksoft [email protected]
Hauri [email protected]
Ikarus [email protected], [email protected]
Invincea [email protected]
Jiangmin [email protected], [email protected]
K7 [email protected], [email protected]
Kaspersky: [email protected]
Kingsoft (Cheetah) [email protected]
MAX (SaintSecurity) [email protected]
MaxSecure [email protected]
McAfee virus_resear[email protected]
McAfee-GW [email protected]
Microsoft [email protected]
Microworld [email protected]
NANO http://www.nanoav.ru/index.php?option=com_content&view=article&id=15&Itemid=83&lang=en

[email protected]

Norman: [email protected], [email protected]
nProtect (Inca) [email protected]
Palo Alto [email protected]
Panda [email protected], [email protected]
Phising Database https://github.com/mitchellkrogza/Phishing.Database#please-remove-my-domain-from-this-list-
Rising http://mailcenter.rising.com.cn/filecheck_en/
QuickHeal [email protected]
Sangfor [email protected]
Sentinel One [email protected]
Sophos: [email protected]
Symantec https://submit.symantec.com/false_positive/, [email protected]
Tencent [email protected]
TheHacker

 

Trapmine

[email protected], [email protected]

 

[email protected]

TrendMicro ·

https://www.trendmicro.com/en_us/about/legal/detection-reevaluation.html

·        [email protected], [email protected]

·        http://esupport.trendmicro.com/solution/en-us/1037634.aspx

Webroot https://www.webroot.com/us/en/business/support/vendor-dispute-contact-us
Trustwave [email protected]
VBA32: [email protected]
VirusDie [email protected]
Yomi [email protected]
Yandex [email protected]
Zillya [email protected]
ZoneAlarm [email protected]
Zoner [email protected]

 


Jason
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Citation Audit

A citation is a listing online that includes your business name, address and phone number – also referred to as an NAP. Your citation listings that appear online need to be accurate – even down to the suite number. A typo on a listing on another website where your phone number or name is incorrect can affect your search rankings and/or even direct traffic to your website.

What is our recommended solution? We will check your NAP details on directories where your citations appear. We will search on Google for the following NAP related items:

Another alternative is to search for citations by looking for citation directories. We review the top directories and niche/local directories to validate your listings. Some of the main directories include Google, Yelp, Yellowpages, CitySearch, Superpages, and DexKnows.

We can also claim listings for your business in case they have not been claimed already. This process will ensure that you are given access to edit and update your listings going forward

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Congratulations on taking the first step to speeding up your website.

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